Water Damage Restoration

Certified Water Damage Restoration

When water hits your home unexpectedly, you need fast response and proper documentation from an IICRC WRT certified technician who knows how to stabilize a structure while preventing secondary damages or spreading contamination. We follow IICRC industry standards to keep the process predictable and in line with best practices.

We handle all types of water losses such as:

  • Drain Backups (Sewer or Storm Line)

  • Water Line Ruptures / Burst Pipes

  • Appliance Failures

  • Furnace Room / Mechanical Room Water Losses

Our process follows the IICRC S500 Standard for Professional Water Damage Restoration click here to see an outline of our process.

Our Process

1. Assessment & Category Classification

2. Water Extraction

  • High‑volume extraction

  • Sub‑surface extraction

  • Removal of standing water

3. Contamination Control (When Applicable)

  • Containment

  • Removal of affected non-salvageable materials

  • Cleaning and disinfection

  • HEPA air filtration devices

4. Structural Drying

  • Air movers

  • Dehumidifiers

  • Hardwood extraction matts

  • Negative pressure (if needed)

  • Daily moisture logs

5. Documentation

  • Photos/thermal images

  • Moisture logs

  • Category classification

  • Scope notes

Water Categories

It’s up to the qualified restorer to make judgment calls when classifying a water loss. Many factors influence the category, and the classification can change as conditions change. Below are the definitions based off the IICRC S500:

Category 1

Category 1 water originates from a sanitary water source and does not pose substantial risk from dermal, ingestion, or inhalation exposure.

Examples include:

  • Broken water supply lines

  • Tub or sink overflows with no contaminants

  • Appliance malfunctions involving clean water

  • Melting ice or snow

  • Falling rainwater

  • Broken toilet tanks or bowls with no additives

Important: Category 1 water can deteriorate to Category 2 or 3. If clean water enters a contaminated area, the category can change immediately. Microbial growth, time, and temperature all influence deterioration.

Category 2

Category 2 water contains significant contamination and may cause discomfort or sickness if contacted or consumed.

It may contain unsafe levels of microorganisms, nutrients for microbial growth, or organic/inorganic matter.

Examples include:

  • Discharge from dishwashers or washing machines

  • Seepage due to hydrostatic pressure

  • Broken aquariums

  • Punctured water beds

Important: Category 2 water can deteriorate to Category 3 if left untreated.
Before restorative drying requires specialized cleaning prior to disinfecting.

Category 3

Category 3 water is grossly contaminated and can contain pathogenic, toxigenic, or harmful agents.

Examples include:

  • Sewage

  • Waste line backflows from beyond the trap

  • Flooding from rivers or streams

  • Rising water

  • Contaminated water entering the structure from outdoors

  • Wind‑driven rain from severe weather events

  • Water carrying trace levels of regulated or hazardous materials

Category 3 also, before restorative drying, requires specialized cleaning prior to disinfecting.